Act as a leader of change and innovation across the business. Leadership Competencies: A proven people leader with success building and leading high performing teams. Makes recommendations based on analysis and is responsible for driving efforts to improve GX, thereby promoting greater guest retention, positive reputation, and overall business growth. May directly respond to, or ensures effective and timely responses to, external and internal guests. Leads Guest Experience (GX) initiative for the hotel. Utilizes appropriate benchmarking and performance metrics to ensure optimum staffing levels, productivity and a positive team member experience. Knowledgeable of day-to-day operations within the Hotel and able to lead a culture of continuous improvement, focused on both process and team member efficiency. Accountable for retention and champions development and growth opportunities for team members. Continuously builds an outstanding team member experience defined as an environment of engagement, trust, inclusion, open communication, creative and diverse thinking, problem solving and collaboration. Responsible for development and performance of direct reports including onboarding, training, coaching, corrective action, recognition, and performance reviews. Leads team of direct reports with responsibility to interview, select, hire develop and proactively engage with their entire team. Recommends capital expenditures for acquisition of equipment, intended to increase the efficiency of operations. Develops and implements budget and strategic work plans, including requests for capital projects. Collaborates with peers to ensure that revenue budgets are met. Approves equipment, materials, and supplies purchases.

Develops and maintains labor and product costs within agreed-to budget limits. Reviews and analyzes reports including: cost, strategic revenue, financial, labor and operations to determine operating requirements for enhanced revenues and minimized cost. Partners with enterprise leaders to collaborate and determine deliverables in areas such as Convention Services, Player Development, Guest Experience, Marketing and more.

Duties: Provides strategic planning and direction for hotel operations. With 766 rooms and 116,000 square feet of meeting space, we are one of the largest and most state-of-the-art facilities in the state of Minnesota.

Job Description Summary: Do you have high standards? Do you strive to deliver a spectacular guest experience? We are looking for an experienced professional to lead our Hotel Operations team at a large, fast-paced hotel just outside of Minneapolis.

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